In recent years, the capabilities of operations intelligence platforms have become more wide-ranging and stronger with machine learning and AI. The ability of operational intelligence systems to match demand to supply in real-time may offer a solution.
The COVID-19 pandemic has directly impacted the retail industry in terms of consumer presence in brick-and-mortar stores, growth in eCommerce, and more. Still, it’s also highlighted some glaring inefficiencies and shortcomings in the industry’s supply chain.
For supply chain managers, the COVID-19 crisis exposed issues that have been plaguing the supply chain. These include lack of data visibility and information flow, a reactive approach to problems, limited automation, and slow adoption of artificial intelligence and machine learning.