Improving Order Fulfillment with the OpsVeda Platform

Having a successful order fulfillment strategy is imperative in gaining a competitive advantage. A well outlined and smooth order fulfillment process is important for your business to continue to satisfy your customers. Despite its importance, fulfillment can also be one of the commonly mismanaged aspects of a business. Most software tools in today’s market manage the sales, shipping, allocations and inventory functions in a very linear manner, often with little or no flexibility. Increasingly, we find supply chains are characterized by increased product variety and shorter life-cycles with the ever-present risk of non-compliance penalties/charges. Custom requirements and frequent process changes increase pressures even further. What is needed is a solution that makes your process more agile and resistant to these pressures.

Challenges

Maintaining effective order fulfillment processes creates many challenges that can be greatly heightened by the fact that a customer is always at the receiving end of any significant issue. Some of the most common occurrences that can have significant negative impact on active sales include:
Additionally, operational challenges posed by the need for rapid order confirmation, frequent expedites, backlog prioritization and communication make it tough to deliver on expectations and commitments.

Solution

The OpsVeda solution for Order Fulfillment runs on the OpsVeda platform, an AI and automation enabled real-time process focused platform that allows wide ranging flexibility to the enterprise to optimize decisions pertaining to some of the most critical supply chain issues it might encounter.

OpsVeda’s Order Fulfillment solution helps Customer Service and Sales Operations teams to address sales exceptions in a highly proactive, efficient and scalable manner. The solution provides visibility across process steps, leading to reduced cycle times, higher revenue and improved customer satisfaction. A real-time view of backlogs, unconfirmed orders and the ability to draw on filtered and prioritized task lists provide quick relief.

The ability to generate and view storyboards that are based on real-time data and displayed as “Order Exceptions” is a very efficient tool in tackling the highest value fulfillment issues. Taking it even further, the platform provides an ability to simulate a solution to verify its benefits before it is implemented in a company’s ERP (Enterprise Resource Planning) system.
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Another key aspect of the solution is the Demand Supply Tree. This provides employees involved with order planning, insight into order fulfillment improvement opportunities. The Demand Supply Tree breaks down the demand, allocation and availability of any specific SKU into its discrete transactions. These transactions are then color coded based on if they need attention and how important taking action may be from a monetary perspective.
order-fullfillment

Benefits

There are several key benefits that a company will quickly realize when utilizing the OpsVeda solution. The following benefits for Order Fulfillment have been seen across companies that have deployed the OpsVeda platform:

Reduced Shortages

Since sales teams are alerted to shortages well before an order becomes overdue, businesses that use OpsVeda have experienced more than 80% reduction in shortages, resulting in improved customer satisfaction and profitability.

On-time order confirmation to customers

Real-time operational visibility has helped businesses that use OpsVeda improve on-time confirmation by up to 15%.

Improved sales operations productivity

An Operations team will no longer need to sift through spreadsheets or dated ERP system data to identify orders that need attention. OpsVeda identifies exceptions, and provides individuals with prioritized tasks.

Improved collaboration

OpsVeda streamlines communication through in-app messaging and annotation features that are tied to distinct transactions. This allows team members and departments to stay up to date with any changes or solution implementations.

Having OpsVeda’s solutions can be instrumental in improving the efficiency of a company’s supply chain. The ability to satisfy customer demands more effectively through using this platform can give way to lower operating costs and greater sales capacity for new customers.

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