Director, Customer Operations & Support

Location: Greensboro NC | US-based Remote/WFH

Our mission is to make customer operations immensely agile and profitable through operational intelligence and AI-infused automation.

We are looking for an experienced Customer Operations & Support executive.

Responsibilities:

• Focused on keeping current customers as well as new customers recently acquired or onboarded happy.
• Responsible for Customer Retention, expansion (enhancements/upgrades/new rollouts/implementations), service, and relationships.
• Establish process, people, and technology related to customer operations and support.
• Leverage proactive and ticket-based customer support tools, and enrich customer support and knowledge portals with self-help/training, guide/templates, and workshops.

Required Skills/Experience:

• An ideal candidate will have a proven track record in building an executive-level relationship based on trust and respect.
• Proven skills in managing customer support operations and value delivery while adhering/improving on SLOs/SLAs.
• Experience in leading implementation of SaaS solutions and consultative selling across the entire customer engagement lifecycle
• Outstanding communication skills. Comfort in holding discussions at the highest levels as well as details.

The position reports to the Chief Revenue Officer and offers a competitive base salary with extremely generous Bonus/Commissions.

If the above describes you, send your CV to jobs@opsveda.com.