Director, Customer Operations & Support


Location: Greensboro NC | US-based Remote/WFH


Our mission is to make customer operations immensely agile and profitable through operational intelligence and AI-infused automation.


We are looking for an experienced Customer Operations & Support executive.




  • Focused on keeping current customers as well as new customers recently acquired or onboarded happy.
  • Responsible for Customer Retention, expansion (enhancements/upgrades/new rollouts/implementations), service, and relationships.
  • Establish process, people, and technology related to customer operations and support.
  • Leverage proactive and ticket-based customer support tools, and enrich customer support and knowledge portals with self-help/training, guide/templates, and workshops.


Required Skills/Experience:


  • An ideal candidate will have a proven track record in building an executive-level relationship based on trust and respect.
  • Proven skills in managing customer support operations and value delivery while adhering/improving on SLOs/SLAs.
  • Experience in leading implementation of SaaS solutions and consultative selling across the entire customer engagement lifecycle
  • Outstanding communication skills. Comfort in holding discussions at the highest levels as well as details.


The position reports to the Chief Revenue Officer and offers a competitive base salary with extremely generous Bonus/Commissions.


If the above describes you, send your CV to

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