Director, Customer Operations & Support
Location: Greensboro NC | US-based Remote/WFH
Our mission is to make customer operations immensely agile and profitable through operational intelligence and AI-infused automation.
We are looking for an experienced Customer Operations & Support executive.
- Focused on keeping current customers as well as new customers recently acquired or onboarded happy.
- Responsible for Customer Retention, expansion (enhancements/upgrades/new rollouts/implementations), service, and relationships.
- Establish process, people, and technology related to customer operations and support.
- Leverage proactive and ticket-based customer support tools, and enrich customer support and knowledge portals with self-help/training, guide/templates, and workshops.
- An ideal candidate will have a proven track record in building an executive-level relationship based on trust and respect.
- Proven skills in managing customer support operations and value delivery while adhering/improving on SLOs/SLAs.
- Experience in leading implementation of SaaS solutions and consultative selling across the entire customer engagement lifecycle
- Outstanding communication skills. Comfort in holding discussions at the highest levels as well as details.
The position reports to the Chief Revenue Officer and offers a competitive base salary with extremely generous Bonus/Commissions.
If the above describes you, send your CV to firstname.lastname@example.org.