In the weeks following the onset of the COVID shutdowns, most organizations were in crisis-response mode; but as things return to a normal (or semi-normal) state, business leaders should pause, take some time to assess the efficacy of their actions, and internalize the lessons learned.

On his popular TV show “The Profit,” entrepreneur Marcus Lemonis repeats this mantra frequently: successful businesses are built on the three P’s; people, product, and process. The concept has its origins in lean manufacturing, but it has since taken hold across a broader spectrum of industries.